I’ve been hearing that iTunes for Windows is crashing machines running Windows 2000 Professional. This happened to a friend of mine today. We work together and both use Win2000. I downloaded iTunes the minute it was released a couple weeks ago. It installed fine for me and has worked great since. Great so much that with the recent purchase of an iPod, my recent PC problems, seeing Panther in action, an AirPort bribe from John and using iTunes, I’ve decided to save my money and purchase an iBook.
So my friend’s PC wouldn’t boot after installing iTunes. A trip over to a few forums and Apple’s website gave me this:
Symptom
A computer with Windows 2000 does not start up after installing iTunes for Windows.
Products affected
Windows 2000
iTunes for Windows 4.1
Solution
Start up the computer while holding down the F8 key.
From the Windows 2000 Advanced Options menu, choose Last Known Good Configuration.
Press Enter. If other screens appear, press Enter until Windows continues to start up.
Download and install iTunes for Windows version 4.1.1 from the iTunes download page (http://www.apple.com/itunes/download/).
Restart the computer when prompted to do so.
That solution didn’t work for me. I’m not guaranteeing what I did will work for you, but this is the method that got Mickey’s computer back up and running:
Start up the computer and wait until you’re prompted to press F8, then do so. I tried holding down F8 while the computer booted and I received a keyboard error and then the computer froze.
From the Windows 2000 Advanced Options menu, choose Safe Mode (not with networking or command prompt).
Press Enter. If other screens appear, press Enter until Windows continues to start up.
Go eat a sandwich. Really. After numerous tries and resorting to cold boots, I finally let the computer hang while I went to my desk and ate a sandwich. After being hung on the blue Windows logo boot screen for approximately five minutes, it finally loaded windows.
Control Panel > Add/Remove Programs.
Download and install iTunes for Windows version 4.1.1 from the iTunes download page (http://www.apple.com/itunes/download/).
Restart the computer when prompted to do so.
Mickey’s computer is back to normal after an hour of trying to boot in Safe Mode. I don’t know why iTunes works on my Windows 2000 machine. I’m glad it does though.