For Whom the Dell Tolls

Dell has been on my blacklist for just over two years now (read here, here, here, here, here and here).

This is from an article posted yesterday on BusinessWeek Online:

Many observers, including customers, partners, and analysts, fret that Dell may have been cutting costs so much in order to hit financial targets in recent quarters that it has compromised other measures of performance, including customer support and, possibly, product quality. “The key is to keep customers happy in an efficient fashion,” says Maxwell. “Not getting the processes right can really snowball through the system quickly.”

Meantime, companies with more innovative products and better support, such as Apple (AAPL), are growing at a faster pace. Even once-beleaguered rival Hewlett-Packard (HPQ) grew faster than Dell last quarter.

And this exerpt from the article entitled “Hanging up on Dell?” hits home:

Armed with an extended warranty that cost him an extra $300, the Pasadena (Calif.) retiree got on the phone and waited. After sitting on hold for 45 minutes, a technician whom Ulyatt could barely understand came on the line and diagnosed a “software problem.” Ulyatt’s call, transferred to the software technician, was dropped. Calling back, Ulyatt waited on hold another 45 minutes, asked for the software desk, and waited a half-hour more before hanging up. “At the moment, I’m not high on Dell’s service,” says Ulyatt, who plans to buy two new PCs in a year or so. “When I buy again, I will look at others beyond Dell.”

In the past two years I’ve managed to consolidate most data from two older, barely breathing (this is an obvious Windows issue but I’m on my Dell tangent) Dell desktops and transfer the files to a server. It wouldn’t cross my mind to call Dell for support. If I can’t fix it, I salvage what data I can and move the computer to my Dell boneyard. If the day comes where it’s necessary that I buy a new computer for the office, I’ll shop elsewhere unless Dell straightens up.

My good ear

Rarely do I get a case of the Monday’s. It’s usually a case of the Tuesday’s for me. Today has turned out to be one of those Tuesday’s. My morning started out with the loss of hearing in my right ear. I don’t know the technical or medical details, but I don’t have Grade A ears. When I was a wee lad I had “tubes” in my ears. To date I still don’t really know why I had these tubes in my ears. Brief research lends me to believe that I had tympanostomy tubes.

I remember once losing hearing in one of my ears during my adolescence. My mom took me to our family’s general practitioner to find out why I lost my hearing. He took a large syringe with a soft plastic tube on the end, filled it with a warm water and hydrogen peroxide solution and forcefully irrigated my deaf ear. To spare you the details, chunks of orange, grease-like material spat from my ear hole. Alas! I could hear. I could hear very well too.

Now keep in mind, I’m very concious as far as hygiene is concerned. I clean my ears regularly but there’s only so far one can go spelunking with a washcloth or foreign object into the ear canal.

Every six months or so I lose hearing in one of my ears. I couldn’t “fix” my hearing loss a couple years ago so I visited the medical supply store. There I purchased a 20ml plastic syringe and have since performed my own earrigation.

This morning I woke up with total loss of hearing in my right ear. I pulled my earrigator and hydrogen peroxide from the bathroom drawer and got into the shower. I tried flushing my ear to no avail.

Not being able to hear out of one ear is extremely frustrating. My equilibrium is off and, well, I can’t hear out of one side of my head. While driving to work I completely missed my mouth while trying to take a drink of water from my 34 oz. Bubba Keg and poured a liberal amount of H20 onto my crotch. I’m not sure if that has anything to do with equilibrium. It may be due in part to Daylight Savings Time or plate tectonics.

Listening to my iPod during the commute was pointless. I had my stereo volume up to the point of rattling and all I could hear was, “Verumm arrm mmm nurrr mooom”

I’m going to go to my boss’s pharmacy later this afternoon and see if someone can dispense some sort of solution for my problem.

As you’re reading this, be glad that you have your damn hearing. I take back what I wrote previously about having to choose a sense to give up.

Can't hear

UPDATE: I went to the pharmacy later in the afternoon. I was sold on a few ear candles (cool name for a band). Some people think ear candling is a good thing. Others think it’s not such a good idea. Either way, I just wanted to hear again.

Wanda also gave me some herbal ear oil that is supposed to loosen up any compacted junk in the ear canal. I put a few drops of the ear oil in the ol’ ear hole immediately. I couldn’t wait much longer before I had to try out the ear candle.

The ear candle isn’t really a candle by conventional standards. I thought it would be some type of low heat candle that gently dripped candle wax into your ear and would slowly solidify and the gunk in the ear would afix to the candle wax and be pulled out when removing the melted wax. Instead, an ear candle is a gause like material, formed into a long cylinder that is dipped in wax to mantain a tube-like structure. The narrow end of the tube is placed in the ear canal, lit and the flame pipes a low heat into the ear canal and creates a gentle vacuum that is supposed to “lift” dirty little deposits that reside in the ear canal.

Ear candle
One of my staffers caught me ear tubin’ in the break room

The tube didn’t work. My equilibrium was non-existent and I was severely frustrated. I went back to the pharmacy and they gave me a 20ml syringe. I drove back to the office, microwaved a cup of water and earrigated the hell out of my right ear with the new syringe. After another 20 minutes of forcing hot water into my ear, I finally regained my hearing (see chunks of orange greasy material spewing above).

I hate losing my hearing as much as strangers sitting across from me when I’m eating along.

John Madden says

Things Elise and I both heard John Madden say during Monday Night Football’s match-up of the Ravens and Steelers:

“Busted through the A-hole”

“He gave him the ol’ reach-around”

“Thanks for urinalysis”

Dead Slut’s mom

Last week we hired a new employee to help out in the fulfillment department. She’s a great woman and an excellent employee so far.

I got back from lunch this afternoon and was engaged in small talk in the break room. Somehow I brought up Cabo San Lucas. Our newest employee asked if I had been to Sammy Hagar’s Cabo Wabo Cantina.

“Yes, I have.”

“My son was supposed to play there recently”, she replied.

“Really? Is your son in a band?” I asked.

“Yes. He’s 20-years-old and writes all the songs, plays all the instruments and records everything himself”, she explained.

“Does he live here in town?”, I asked.

“Yes, he lives with us here.”

At this point, I was fairly certain as to who her son was but for shits and giggles, I had to ask:

“What kind of music does he play?”

“Heavy metal”, she responded.

“I’ll bet I already know who he is. What’s the name of his band?”

[Slight pause]

“Ahem… Dead Slut.”

Carmela isn\’t doing well

Tony Soprano and Carmela
Tony Soprano (right) watches over Carmela

Elise and I recently bought two opaline gouramis. We affectionately named them Tony Soprano and Carmela. Carmela got sick yesterday and she’s basically on the verge of moving on. She’s not doing well. What’s sad is that Tony Soprano is trying to help her. He follows her, ever so slowly, and watches over her. He nudges her when she starts to float awkwardly. Elise cries when she watches the fishbowl.

Smoked pork porterhouse and butter dijon brussel sprouts

I don’t think I’ve ever eaten brussel sprouts in my going on 30 years. I made them tonight – steamed with sea salt and a dijon butter sauce. Awesome! Also on the menu was garlic and rosemary roasted fingerling potatoes and smoked pork porterhouses. For the rub I used kosher salt, fresh cracked peppercorns, garlic powder, cumin, chile powder and ground coriander.

Frugal a lot

My dad, mom, brother and Elise congregated in my parents’ hotel room on Wednesday night while we were all out on a short trip to Pahrump. We talked about all sorts of things over the course of a few hours. One topic was computers and operating systems.

My dad expressed his opinions on computers based on my mom’s ongoing battles with hardware upgrades and system crashes. I chimed in and said that I haven’t had to do anything to my iBook. It’s never really crashed (by Windows standards) and overall, I’ve been really happy with OS X. Dad went on to say, “You know, Don (a longtime friend of the family) has always been into Apple computers. He always told me how easy they were to use. Maybe if we would have paid more attention to Apple, I’d be more interested in computers.”

He then went on to tell us how mom spends days on end working on her computer and how she’s always having to go out and buy a new part or an upgrade.

Mom defended herself by saying, “Oh, I do not!”

To which dad responded, “Oh yes you do! I’ve sat there and watched you work on one thing for three days straight only to have it not work the way you intended. And you’re always on the web needing to buy something new for one of your projects”

Mom retorted, “But at least I’m frugal”

Dad chuckled, “Yeah, but you’re frugal A LOT!”

My name is Joshua

My name is Joshua David. Many think that my name is very Biblical. It is, but that’s not as it was intended. I was named after the indigenous desert tree and my father. I finally met my namesake in the Nevada desert this week.


Joshua Tree
Elise calls this composition “Joshua on Joshua”

And yes, that is Joshua Tree bark in my hand. And yes, I’m going to cook with it.

Viva Las Vegas (again… and for only 12 hours)


Old strip

Elise and I are on a short trip out in the desert to visit my maternal Grandpa. We flew to Vegas out of Austin last night and are getting ready to hit the 160 west out to Pahrump.

Yesterday I was that guy who got the full-on inspection at the Austin airport. Then I decided it was time for dinner. Elise wasn’t hungry so I had a Salt Lick pulled pork sandwich. Aside from the gnarled food vendor inspection sticker I found in the pulled pork, the sandwich was okay.

We got to Las Vegas at 10 p.m., picked up our van and headed over to Treasure Island to watch the Sirens of TI show. We missed it by ten minutes. We walked inside TI and watched the 14th inning of the Astros vs. Sox game. Elise had a virgin dacquiri, I had a scotch. About that time they were having another showing of Sirens. The show is a little bit different than what I remember seeing as a kid. It was more like a Britney Spears concert.

After the show we went back in to TI to play a hand of Blackjack. Our luck hasn’t changed. We walked back to the van and drove north to the Lake Mead area to find a less expensive hotel at which to stay. Everything in Vegas is booked for some reason. It was 1:30 a.m. PST at that point and we were tired, cranky and lost. We became the typical lost and tired tourists which lead to the typical lost and tired tourists’ argument as to who is the better driver.

We finally found a Hilton Garden Inn that had a room available at a rate that I’m sure isn’t much less in price than any of the big hotels on the strip.

So we checked in and hit the hay. This morning we’re headed out to Pahrump to meet up with my parents, who are on their annual southwest U.S. tour, at Grampa’s house.