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Sprint sucks

SprintPCS is running a special until 1/31/04: new signups will receive unlimited nighttime calls starting at 7 p.m. My unlimited nighttime calls start at 9 p.m. As I grow older, I don’t like to wait until 9 p.m. to make long distance calls.

I called SprintPCS today, waited on hold for 15 minutes and finally spoke to a young lady by the name of Anachungaquita. I told this lady that I’ve been a SprintPCS customer for two years and I wanted my unlimited nighttime calls to start at 7 p.m. Without hesitation, Anachungaquita told me “No problem sir, we can definitely do that for you.” I was relieved because I thought I was going to have to fight. I already felt bad because I was almost rude to Anachungaquita with my request…

“For an additional $5 a month” she adds. I went off. I told her that new signups get the extra two hours for free but I would have to pay extra?!? She concurred. I told her “Then I’m going to switch my provider!” — customer service at its finest: “OK, well then thank you for calling SprintPCS.” and she hung up on me!

Update: I’ve long since left Sprint and have been a really happy customer of AT&T. There are some Great Deals on AT&T Family Plans with Free Shipping at LetsTalk.com

38 comments

38 Comments so far

  1. tom October 13th, 2005 10:03 am

    I found that all of sprint sucks!! whether it be wireless, local service or long distance service. There customer service has got to be the worse I’ve ever seen. I wound up filing a complaint with the FTC and PUC. I hope sprint goes out of business, they deserve it.

  2. CJ Sak August 13th, 2006 4:36 am

    After having sprint for 3 years and having nothing but trouble with their billing we decided to cancel the phone. We agreed to paying till the end of the contract. We ported the phone number 3 days early and were charged a 150 dollar cancellation fee! Sprint sucks big time and is now charging me the 150$

    After many calls to customer service ( if you can call it that ) They still want to charge me $150 even though I agreed to pay the full months fee’s to complete the contract. DO NOT TRUST ANYTHING SPRINT TELLS YOU ON THE PHONE ….GET IT IN WRITING! If anyone knows how to help in this matter email me at [email protected] with your suggestions……Thanks

  3. carmina reason September 11th, 2006 12:59 pm

    Here is my Sprint story-

    I was a Sprint customer for about 3 years. My trouble started when my old phone’s battery start to not work properly. Sprint’s upgrade plan seemed like a rip off to me. They will not offer their 29.99 per month plan (I had for 3 years) to their old customers. Instead, I have to get their 39.99 plan. I do not use the phone as often as most people, so 39.99 per month plan would be excessive for me. I had the bright idea of just get a brand new line (I got the phone for free and they had a promotion online that waive the activation fee). I order the phone on a Friday, and on Saturday I received a message from customer service telling me that they CAN NOT fulfill my order since my monthly payment for my old phone has not cleared yet. Here is the funny part, I order the phone as if I was a brand new customer, but they check your name, ss#, and credit card number, apparently once you are in their system, you are in for life. I had just send in my monthly check to Sprint, so its possilbe it hasn’t arrived yet. If I had know the amount of trouble this would cause I would have just let my husband place the order under his name. I was under the impression after waiting for a long time on the phone that I will not receive my phone for a couple of weeks. I was getting very frustrated with their customer service. I kept getting transfered from one department to another, and every single person I talk to can barely comprehend English. In the end, I cancelled both my old phone and the new order that I placed on Friday. Another problem with Sprint is that they will not credit you for a partial month like the cable company. I cancelled the account at the beginning of the billing month, they will not let me pay 1/3 of the month that I already used, I will have to pay for the rest of the month even though I will not be using it. This was not a huge problem for me. I am ending my association with this shitty corporate conglomerate by paying them an extra $20.

    A week goes by and guess what I got in the mail? My brand new phone. The one that I already cancelled. The one that they told me can not be sent to me because of my late payment for the previous month on my old phone. Once again, I had to talk to the robots on the phone, wait for a long time, and finally get to speak with a real person who may or may not have master the English language. I asked them how come they send me the phone even though I already cancelled the order. Their response was when I cancelled the order, the phone already left the warehouse, which brings us back to a week ago, why did I receive a message from customer service that my order will not be fulfilled if the phone was already sent? It appears that we are running around in a circle. The guy at http://www.loganet.net/~doumakes/sprint.html was right on the mark when he used “The right hand doesn’t know what the left hand is doing” to describe sprint’s customer service. They have so many departments that none of them communicate with each other effectively. My phone was probably send out right after I ordered it online because the shipping department just look at what orders to send and some other department come in to check the credit history of the person placing the order. After much hassel, they were pleasant enough to send me a return package. I returned the phone as soon as I received the return package, and I thought to myself, ok, its over. I am ready to get a new phone from a different company.

    Fast forward about a month and a half. I received a bill from Sprint charging me $60. Basically, after I cancel the phone, the phone LINE was still active even though I never open the phone, therefore the charge reflect 1.5 months of service charge. I called this morning to cancel the line too and I was assured that my account is credited, I do now owe anything, and I will not be charged for anything else in the future. At this point, I am just going to cross my fingers and hope that I do not recieve a bill one month later for $90.

    I am not saying Sprint is the only company that have nonexistent customer service. All the large corporate conglomerates have shitty customer service since they have grown so big that they don’t really give a damn about loosing some business from a few unhappy customers. I went through the same trouble when I tried to set up online payment for Chase credit card, got transfered all over India only to have the standard corporate bs “we will take care of it in a few days” repeated everytime.

  4. Nathan September 19th, 2006 2:37 pm

    I signed up for a two year contract and the entire time have been plagued by nothing but problems.

    A) They offered their service to me via an online deal for a phone with a sprint rebate. They tried not paying… I wasted countless hours tracking down a department that could help. Finally I was able to get them to pay the rebate. Keep all your documentation!

    B) I don’t get alerted to new voice mail on average 40% of the time.

    C) About 20% of calls never come through at all.

    D) Text will work for 3 months.. then start flaking for a month. Work for another 2 months… start flaking again.

    Each time I contact support, they do the same dog and pony show. They put the onus on my to waste my time trouble shooting with their techs. Then they send me down to their sprint store (wasting more of my time).

    Last time they replaced the phone — but the problem continues. Clearly it’s an issue with their network. I call again, and it’s rinse / repeat!

    Stay away!!!

  5. SPRINT AGENT January 24th, 2007 1:49 pm

    I WORK FOR SPRINT CUSTOMER CARE, I TAKE VERY GOOD CARE OF MY CUSTOMERS.. MOST GENERALLY I CAN UNDERSTAND WHY WE HAVE UPSET CUSTOMERS. HOWEVER, WHEN WE HAVE CUSTOMERS WHO DONT PAY THERE BILL FOR LIKE 3 MONTHS THEN GET UPSET WHEN THERE SERVICE IS INTERRUPTED AND CALL US YELLING THAT I DONT GET?? NOW CUSTOMERS WITH THERE PHONE NOT WORKING THAT IS UPSETTING CAUSE I KNOW WHATS ITS LIKE TO PAY EVERY MONTH AND YOUR PHONE DONT WORK. WE COULD SEND A PHONE OUT EVERY MONTH.. IF THE 3RD PHONE WE SEND DONT WORK WHY ACCEPT ANOTHER ONE AND GO THROUG HALL THAT DRAMA ASK TO SPEAK TO ACCOUNT SERV. :) THAT IS THER JOB TO SAVE THE CUSTOMERS. WE AS CUSTOMER CARE CAN NOT TELL U THAT . HOWEVER. WHEN YOUR RUDE.. AND U WANT CREDIT… WE DONT GIVE CREDIT.. TALK NICE WE ARE NICE.. SPEAK RUDE WE SHOW NO REMORSE.. NOT SPEAKING ABOUT HOW I WOULD TREAT CUST.. I DO EVERYTHING WITH IN MY POWER, AND ANY TIME WE PLACE U ON HOLD WE HAVE OUR SUPERVISOR RIGHT THERE. LOOK AT THE ACCOUNT.. SO WHEN WE CHECK BACK… WE HAVE SPOKE TO THEM AND IF THEY SAY YES OR NO.. ITS HOW IT IS..!!

  6. ANOTHER SPRINT AGENT February 19th, 2007 5:52 pm

    Seriously…I work for Sprint and have for about a year. If you as a customer call in and are being arrogant and rude. More than likely I’m not going to want to help you. Do we hang up on our customers? No, we can’t. If we hang up on someone, we will get fired. No doubt about it. We have to be as nice as the customer is being. If you’ve had a customer service rep be rude to you, that’s because you were being rude first. Sorry, but that’s just the way that life is. I have people that call in and will call you every name in the book. If that happens and you cuss and we warn you that if you continue to cuss that we will release the call. We will. I promise. Noone has any right to be an asshole to us just because they don’t know how to pay their damn bill. I don’t think for one moment that if someone called in and demanded a credit, whether valid or not. I know that I wouldn’t give it to them. If you’re nice and seem to be acting “adult-like” then even if the credit isn’t valid. I may end up giving you the credit anyway. Sorry, but that’s the way life is. Get over it!

  7. Josh February 19th, 2007 7:22 pm

    I wasn’t being arrogant or rude when I called Sprint’s support line. Sprint should be more assertive and accommodating in their inside sales and retention efforts. And, when it’s all said and done, Sprint still sucks. I’ve long sinced moved to AT&T and have been completely happy.

  8. Penny March 22nd, 2007 7:25 pm

    I recently emailed Sprini about difficulties i was have with activating my new service. After an initial three calls then another two, being placed on hold for 20 minutes at a time so someone can try to get someone to assist me. Being disconnected after i am on hold off and on for 2 hours(like i have nothing else better to do with my time) only to get what i consider poor cutomer service from a customer service supervisor. And thats only part of it! I should have known when they had to call me the day after verifying my order to reenter my payment information that there would be a problem. I am a manager @ Home Depot and we believe in doing whats right for our customer. I have resolved the issue myself . I am sending the equipment back and discontinuing my service with Sprint/Nextel especially if this is the kind of service I can look forward to in the future, I’ll rather be without or with my current carrier.

  9. Sprint Agent March 27th, 2007 3:30 am

    i am a sprint agent for 2 years now if the bill is paid on time the phones works and everybody gets charged an activation fee like the other posts say if ur nice when u call u get excellent service if ur rude well what do you think is gonna happen

  10. Nicole April 3rd, 2007 1:11 pm

    Sprint customer care absolutely sucks and so does the billing practices. I spent two hours on the phone yesterday, being transferred about 4 times, and yes….hung up on twice. No one seemed to know where the additional charges came from, nor did they seem to care. Were one of the so-called specialists able to explain these erroneous charges, I may have been inclined to pay them and move on. NO ONE KNEW ANYTHING. While I am at it, I used to work for Sprint customer care and know exactly how it works. The customer care reps were poorly trained and really don’t care because it is not their problem. And yes…they do hang up on people. I have seen it. They get fired only if they get caught, which, lets face it….is almost never. It is very easy to pretend that a call dropped. Furthermore, customer care reps are not empowered to make decisions regarding credits on erroneous charges. That takes an act of Congress. Sprint wants money whether it belongs to them or not. The bottom line is that Sprint is a huge corporation that just doesn’t give a shit. I quit after about 2 months of lying to customers.

    I have no idea why I picked Sprint as a carrier. What I was thinking I have no idea. I should have and did know better, and now I am paying the price.

  11. D Young April 24th, 2007 8:16 am

    Well I think I have most of you beat. Hehehehe, I have to call once a month when the statement has been sent so I can call and have it fixed. I have been with Sprint fot about 5 years and have seen it all. I am currently on hold and my time is up to 2 hours this call ( second this month. ) PLEASE check your bill all parts of it. I was charged two state taxes for about six months and called each time and was told it had been taken care of. That was just the start. I have had everything from state tax, roaming charges (while having no roaming in US), sprint tv, (was told it would work on my phone to find out that it wouldn’t on my new phone) to the internet usage for a phone that spent a month not working but being charged, text messaging, to being told that my phone would work overseas and it not wrong phone agian that I had, took six months to get internet disconected and still getting $100 charged and so on, they turned it back on so spending the day trying to get that taken off. Basically, everything that I could think of has happened. If you decide to go with sprint make sure you have all the time in the world to sit on hold and then call back the next day and so on to make sure changes have been made and then don’t believe anything they say. GET IT IN WRITING. Last year when contract was up they called begging and I gave in – worst mistake I could of made so now I am once again calling every month to get credit. I will say that there are a couple of people I have delt with at sprint that seem to care but in all don’t bother. Most of the customer care is not worth the time and if they are you still have to call back the next day to confirm what they did. So my advice is RUN as fast as you can and always call back and make sure. Because SPRINT does SUCK.

  12. bcw May 2nd, 2007 2:53 pm

    I have the same issues with Sprint, I started a contract with them on March 12, 2007 and in less than a month I discovered that their service was absolutely horrible. Therefore on April 10, 2007 I cancelled my Sprint contract. This was,of course within the 30 day grace period where early termination fees do NOT apply. Imagine my surprise when I got the bill for 3 weeks of service……$1,567.62. Obviously there was a problem. It took me over 15 hours of customer service interaction that consisted of holding, transfering, holding more and then only to be disconnected. I’ve finally gotten the issue resolved I think, but as a previous poster state “GET EVERYTHING IN WRITING” this is the only thing that saved my tail. There is not a single person in that company that will give you a straight answer so cover your own ass and read everything carefully. Additionally, when you are connected with a customer service reprtesentative ask for their ID number, they’ll give you their name but the ID number is unique to each agent and getting this lets them know you mean business and will “call them out” for any twist or misleading wording.

  13. Colleen May 2nd, 2007 6:46 pm

    My ex husband and I had sprint, they suck!!! We had them sense the beginning of 2005 and had nothing but problems. They charged us like 70 bucks to sign a new contract which canceled out our old one which the Sprint person in the store told me I would save more money blah blah blah. You dont save money with sprint period!!! Well they didnt tell me anything about these charges in the store which pissed me off so I get a bill for 270!!! We never used our phones very much just mostly to call each other and we had mobile to mobile. They charged us twice for text messaging and when I tried calling I was put on hold for 30 mins at the time I just hung up.
    I left the sprint service with my ex husband and now Im going with cingular much better JMO.

  14. CS May 10th, 2007 7:09 pm

    Sprint is very deceiving with their practices. I signed up with Sprint just over a month ago and shortly after receiving my phones I logged onto the sprint website to the manage the phones, I set up two of the phones to not access the internet. Fine and dandy, then I get my phone bill. My son has racked up a bill with the internet. I call customer support and ask why there are internet charges on the phone, they said I never disabled it but they will elimante the charge if I sign up for the 15 per month plan. I told the rep that I do not need internet on those phones and want to know how my son was using the internet if it was disabled on their website. She told me that I never disabled it and transferred me, and I got disconnected. So call #2, I call back explain to them that I disabled the accounts from accessing internet and she wants to know when I did it. I told her that it was shortly after buying the phones and if they look on their system they should see 3 fresh accounts that were created shorlty after purchase. I also told her that I would understand my liabilty if I had not been proactive in disabling the internet on the phone, she said that she would shut down the internet on the phone and credit my account and I should see it with a couple of days. 2 weeks go by and no change to my bill. I send customer service an email and no response. I called them today and they said my claim was denied, they said the charges were legitmate and I would have to pay them. So I explain my story again and she tells me that disabling the internet on their website does not stop users from accessing the internet, at this point I am really PO. So I ask them why do they have it on the web if it doesn’t do anything? She gives me some crazy story and says that the credit dept will not credit the account and we can stay on the phone all day and it won’t change anything. I am really irate now and she says in order for you to block internet access you have to do it on the web and call sprint to disable it. WTF, So I ask her why doesn’t sprint mention that and she says each store is different. If this isn’t deceptive I don’t know what is, why do they have it on the website if it doesn’t do any damn good and they don’t tell you that in order to get the internet blocked you have to call them. what a bunch of crooked jerks. I will never go thru sprint again, and will not refer them to anyone, they are a bunch of crooks and mangage to screw up your phones plan as well, they like to double bill you for 2 plans when get a family plan. I have seen it with 2 phone bills already. Sprint is lousy with their customer service and do not listen to you.

  15. Aaron June 6th, 2007 1:00 am

    All the wireless phone companies have practices that border on the edge of decency and equity, but by far, Sprint is the most unethical carrier of them all. Sprint is the lucifer of phone (dis)service.

    Like most other people on this site, I have a story to tell about Sprint – a story filled with deception, greed, and being raped by a phone company. (Hollywood: contact me for screenplay rights!) Before I signed my soul away to Sprint for two years I had heard plenty of horror stories from friends about the company – people getting charged for unauthorized extras on their bill, crappy customer service – but I was set on the model Treo they offered and I took a chance.

    My problems started with first calling up customer service to clarify the services I signed up for. After waiting on hold for probably about twenty minutes with hold music that almost set off a psychotic episode in me, I was transfered to a mild-mannered agent who barely understood English context. Of course, she had an americanized name like Julie; as if they’re fooling anyone with those names. I can’t recall what the agent told me as I’ve tried to block it out of my memory, but she didn’t answer my questions and just frustrated me to the point that I wanted to yank my cats tail for release.

    Because my experiences are so full of emotion and detail, here is some highlights:

    I got the most confusing bills that were almost 200-300% higher then they should have been. I got signed up for extra servies I didn’t authorize. They make the billing statements so confusing and ambigous that its not easy to catch their deception. Also, I made a payment online for $70 more then the amount due, because that is what I was told was the minimum due. When I called later to inquire (same routine of waiting on hold, transfered around, etc) they told me it was a web mistake and I would be refunded the money. Web mistake? I bet this is the sort of thing people call about – Sprint just hopes people will either not notice these things or not bother dealing with the shitty service to resolve them. BTW..I’m still waiting for my credit.

    I hope the management of Sprint and anyone else “in” on this ploy to screw customers gets jail-time for their robbery. People get arrested for shoplifting a fifty dollar item. Sprint executives should be in federal prison for life. The people that cook them food and handle appeals paperwork for them should be same shitty service workers they employ on us – see how they like incompetence.

  16. GD June 11th, 2007 11:04 pm

    Sprint is truly the most incompetent company in America. Listen to this:

    January, 2007- I sign a 2 year contract with Sprint and buy 2 phones (Razr and a Motorola Q). I qualify for $150 in rebates. For 2 weeks things are great. Until…….

    February 2, 2007- Service inexplicably stops on the Motorola Q. I call Sprint and speak to Onduipkhhara. I couldn’t make out most of what she’s saying, but do hear something about a new phone being shipped and an equipment protection plan. She reprograms my phone and tells me everything will be fine.

    February 3, 2007- Sensing the service rep from the night before was full of $h1t, and since I never purchased an Equipment Protection Plan, I call back. After 30 minutes + on hold I am told that my new phone should be arriving tomorrow. The rep goes on to explain that since I had an Equipment Protection Plan, the new Q they were shipping to my house in HOUSTON, TEXAS ( I live in Connecticut) would be free. I tell her I never purchased an Equipment Protection Plan, that my phone is not broken, and that I never made any claim, and that I do not live in Texas. NOW she asks for my account password. I give it to her and she tells me I got it wrong. We argue over the password for a few minutes, and then she EFFIN HANGS UP ON ME. I call back and get a manager who eventually “straightens”the problem out. Apparently someone (I think a Sprint employee) got into my account and added an Ins. plan, changed my home address and password, and made a claim that “my” Q was not working. Sprint has no explanation for this, and no one from their Fraud Unit investigates. They advise me to change my password and to do a better job protecting it from people from Texas this time. Like a good Sprint customer, I promise to take their sagely advice. The phone was shipped to an address in Houston, but Sprint disabled the phone.

    March and April 2007- I get charged for the Equipment Protection plan I never added and it took a goddam act of congress to get the charge removed. My billing address is correct, but am told that my address of use is still Houston, so they charge me Texas State fees and taxes as well. A second act of congress gets my address corrected, however no one has any clue how to get the tax situation resolved. Finally someone tells me it’s all set.

    May, 2007- Tax situation not all set. Still getting taxed like a Texas resident. Service rep tells me they need to ASSIGN ME A NEW PHONE NUMBER to make it right. She says they can’t switch a Texas number to Connecticut. That sounds really great, except for the fact that it IS A CONNECTICUT PHONE NUMBER, NOT A TEXAS NUMBER, and apparently it didn’t matter that it was a Connecticut number when THEY switched my address to Texas. I tell her I’ve had the number for 9 years, and I’m not changing my number because of Sprint’s screw up. Finally, she tells me the tax situation is resolved, and I’ll be able to keep my number. I make her say it 10 times, never once believing a word that came out of her lying mouth. There was no doubt in my mind that she effed my account up worse than it had been before I spoke to her.

    Five Days Later- Yep. Phone has no service. Blood pressure high. I call Sprint and find out that they have in fact CHANGED MY EFFIN PHONE NUMBER without telling me, and that my number I’ve had for 5 years has been sent off to some phone number boneyard where it will be recycled after several months. The guy tells me there is no way to retrieve it. Eventually, three service reps and two hours later, it is retrieved. Sprint once again tells me that everything has been corrected.

    Next Day- I get a text message from the my friendly Sprint Service Rep telling me that last month’s bill was not paid, and that they’re going to shut me off. I call Customer service and they have me fax a copy of the cancelled check to them. Situation resolved?

    Three days later- Nope. Another text message. I call and no one has any idea where the fax I sent them is. They have no record it was ever sent. I fax it again. The service rep then confirms with me that my billing address is Connecticut, but that the address where the phone is used is SANTA FE, NEW MEXICO. I tell her no and start to explain the scam that had gone on with my account before. I confirm my password with her, which she should have already asked but did not, and sure it enough it had been changed again. I ask her to call Ascurion (Ins. Co.) to see if I was scammed again, and she refuses and says, “You think there’s some BIG conspiracy against you out here” in a rude, sarcastic, demeaning tone. (her name was Q, and she works in the Ohio call center). I finally convince her to call the Ins. Co., and sure enough, my password and all my info was changed again. A new protection plan was added also. The Scammer wanted another new phone, because the first one he got was not working. He was told to take it to a service center in Texas. A week after that call, “my” address was changed to New Mexico, where there apparently are no service centers, and Sprint’s policy is to automatically ship new phones to NM residents. I am again told by Sprint to change my password and to do a better job protecting it. Clearly, this was all my fault, and had nothing at all to do with incompetent Sprint employees. Nevertheless, I am told once again that my account is all set.

    Today, June 11, 2007. My Sprint bill comes in the mail. My blood pressure spikes in anticipation of opening it. Remember that new phone number they gave me? The one I never asked for, but they gave me anyway, costing me 2+ hours on the phone to rectify? Well they charged me a $200 cancellation fee for it. They said I had made and received calls while that number was assigned to my phone. I found that kind of ironic since I NEVER EVEN KNEW I HAD THE PHONE NUMBER, NEVER MIND WHAT THE ACTUAL NUMBER WAS. But apparently I was able to give this number out to the people who call me without even knowing what the number was. I eventually convinced the service rep to take the charge off, and she did, but definitely felt like she had done me a great big favor, and that I was getting off easy from a charge I should be paying. Oh, and the second Ins. policy that I never asked for was on this bill also. She took that charge off my bill also, but definitely expects me to donate a kidney to her should she ever need one.

    I am at over 20 hours on the phone since Feb. 2, 2007 with these emmer effers. The previous posts from the Sprint customer service reps crack me up. Their generalization that “if people were nice to the service reps and paid their bills, they would not have any problems.” That is B.S. Even after I faxed my cancelled check to them, they still told me that the bill had not been paid. And they continue to tell me that all of this is my fault because I didn’t protect the two different passwords that I had on my account from a guy who lives 2,000 miles away from me. And before you Sprint people ask, no my computer is not wireless, so the scammer did not get my TWO passwords that way. They got the passwords from YOU, or your $h1tty computer system.

    I am seriously considering paying my cancellation fee and running as fast as I can from these people. If I wasn’t stuck with my expensive Motorola Q, I would. BTW, I have yet to receive my rebates for the two phones I purchased. Unfortunately, I am stuck with Sprint for another 20 months. God only knows what kind of problem next month’s bill will bring. For the next 20 months, my main objective in life will be to tell as many people as I can that Sprint sucks, and hopefully cost Sprint some potential customers and money. In case I have not been clear, let me say it again………..SPRINT SUCKS.

  17. isebel June 20th, 2007 2:29 am

    My problem with sprint comparably is minor, but still altogether frustrating. To begin with, when I first got service January 2005 I received two months of free internet. Because I did not use it–who wants to ruin there eyes looking at a small screen. I called around 11pm and canceled the internet on February 31. Boy was I surprised the follow month when I received my phone bill the next month and it included internet charges in the amount of $60.00. I called customer service explained that I canceled my internet well with the two month trial period and asked why I was charged for internet services. The representative kindly explained that I was charged for internet service b/c I used the service after I canceled it. I asked how it is possible when I ASKED THE TECH TO BLOCK INTERNET ACCESS ON MY PHONE!!!! To further prove my point I advised the rep that when I hit the internet button it gives me an error message. So I said there is no way that I could have used the internet. The rep asked me if I used the internet on February 31. I advised her that I did, I used it before I called and canceled the service. Well she said ” I called and canceled the service at 11pm my time but since !they ! (I think she maybe referring to the call center) are Pacific Time the order went through at 6pm and I was responsible for any internet charge after 6pm.” WTF! Do I have stupid writing across my face? Now a little pissed I explained to the clearly untrained rep that if I was to use her logic, then my free minutes would not start at 7pm my time but 12pm b/c I would have to go by pacific time. With a heavy sigh—like I am the one that just said something stupid she explained that only changes on my account go by Pacific Time and the rest goes by my standard time.WTG. I ASKED TO SPEAK TO SOMEONE THAT COULD UNDERSTAND HOW CLEARLY STUPID HER EXPLANTION WAS AND RECIEVED MY Credit of $60.00.
    After 2 years of frustrations with Sprint I called to cancel, but instead raked them over the coals with my new contract!!! If they say that can’t do it they can. If they say no, hang up and call again. here is my contract: 1000 min, unlimited after 7pm, free internet, free unlimited txt messages, 1yr contract, free phone, 20% concession(I have never worked for sprint),free downloads, free change of number all for $40.00( a little less b/c of the concession, but if you add the tax it adds to about the same). They will say they only give 2yr contracts w/free phones–they can give you a 1yr contract. Yes I still have problems with sprint -like the stupid network err, where my phone does not ring but people calling me hear the network ring. These calls also do not get logged as missed calls and voicemail message are not delivered until several hours after the call was made!!!!! My friends think I am avoiding them, some are right but mostly it’s the network. Sprint still sucks, but all I pay is $40.00 a month. So if you are stuck in a contract with sprint, store all the anger and kick them in balls when you renew.

  18. Poor Customer Service June 24th, 2007 2:24 pm

    I have been a sprint customer since 2000 and once my contract is up. I will dump them ASAP.For the past two weeks now, I have had poor signal probelms at home. I called customer service and was told that my phone, which is barely a year old, needed a software update. The reps tells me that she did this over the air and to complete the update, I will have to visit their store. I go to their store and the guy there tells me that they no longer do updates at their location. He tells me that I have to go to the other side of town to get this update. I then call customer service back and after being on hold for 19 minutes and guy named Marvin tells me the same story. This guy had very poor english skills and I suspect that he wasn’teven in the country. So I decided to email customer service to see if they can address my problem and I sent off an email on Tuesday and as of today 6/24/07, I still have not received a reply.There website sent me a reply after I sent them my email telling me that they would reply within 48hours. They just don’t give a dam about their customers. This prolem with the poor signal coverage started two weeks ago. I have been living in the same place for three years. And they claim that an update is suppose to fix this. Right.

  19. david July 7th, 2007 8:36 pm

    well, a ridiculous bill comes from a ridiculous user!

    all ur charges are comin from ur usage.

    stupid people usually gets the high bill

    since they are stupid

  20. Josh July 7th, 2007 8:59 pm

    @ david

    That was almost a haiku! Or something.

  21. Rob July 9th, 2007 5:39 pm

    Sprint/Nextel has horrible customer service and a screwed up network. You can listen to an actual voicemail greeting from a frustrated Sprint/Nextel customer who has had it with bad service. The two minute video is hysterical and also has commentary regarding their screwed up network (CDMA married to iDEN – two incompatible networks!)
    View it here at:: http://www.youtube.com/watch?v=LUN8N9BQ97c
    SPREAD THE WORD – Sprint/Nextel SUCKS!

  22. rebecca July 15th, 2007 2:23 am

    this is the worst company i have ever seen. they have lied over and over and over .. how do you get rid of them with out paying $500.00 any one know?

  23. so upset July 24th, 2007 11:49 pm

    I would like to share my Sprint horror story with you.
    Sprint lies about everything. I can’t believe they can legally scam good people.
    They screw me overe right from the start. I purchased my plan from the stand in Sun Valley Mall in Pleasant Hill, CA. The manager of that store lied to me about everything just to get his commision. He told me I would get 10% military discount and that he would waive $35 activation fee for both lines. He also told me that if I change my mind within 30 days then I will only pay for the days of service I have used. I got my first bill after just 3 days! No military discount, I am charged the activation fee for both lines and I’m billed a month in advance! He never told me that. Apart from that the quality of service was really bad. I had some dropped calls and I couldn’t hear very well. So, I immediately switched back to T-mobile. (They are a very honest company with a great customer service and they don’t charge you a month in advance, they charge you one month after! )
    And then I got my second bill from Sprint…. I got charged $400 disconnection fee and $138 for just 5 days of service! I was in shock! They were supposed to charge me for 5 days only!
    And then my ordeal with their customer service begun. I was transfered from one person to the next all over India. I was on hold for about 20 minutes each time. Most reps said they couldn’t help me or that they weren’t authorized to make any changes. They admited that the mistake has been made but they couldn’t help me. Most of them wouldn’t give me their emploee ID number when I asked for it. Finally somebody told me that they will file the dispute and that I have to wait.
    After that I called month after month and nobody would help. They would just tell me that the problem is being handled by a diffrent department and there was nothing they could do. When I asked to connect me to that department they said it was not possible. I told somebody that my credit is being ruined because of their mistake and she hung up on me.
    I got this crappy service in May 2007 and now we have August. I called them again yesterday and I asked to speak to a supervisor. She told me that supervisor couldn’t help. I insisted and then she transfered me…back to some customer service rep in India. I called again. Asked to speak with the supervisor. Another rep told me ‘no’ like 5 times and then she said to hold and hung up on me. I was almost in tears, I couln’t believe it. I did nothing wrong and they are negatively affecting my credit and treating me like crap. I don’t know what else to do. I’m gonna write to BBB burou but that won’t help me with my ruined credit history. Is there anyone out there who could help? I am helpless. Every word of my story is true. I wish I had emploee numbers of these rude people but most wouldn’t give it to me so unfortunately I just stopped keeping truck of my countless calls to them. If you can help me, give me some advice or just anything at all plese email me at [email protected] Thanks!

  24. so upset July 25th, 2007 12:01 am

    To Aaron who wrote his comment on June 6th. I love your story! That’s just how I feel, I just couldn’t express myself so well. Is there anything we can do to defend ourselves from evil sprint!
    Ps. Read my story above.

  25. roberto Sanchez July 27th, 2007 5:17 pm

    I went to the sprint website on July 12th 2007 and ordered a sprint Mogul. My total after taxes and services was 431.79. I was promised that the phone would be sent out overnight, and I was relying on this fact. I waited to the 16th to call. I was trasferred 6 times, and had a hold time over 2hours. No one could figure out what happened, so I canceled. I was promsed that day that I would get a refund in 5-7 Business days, which I felt was ridiculous, however I sucked it up and waited. 7 days go by, I call sprint, once again the hold time is unbearable, approximately 1 hour this time. I get a guy to promise me a refund in 24hours. I wait that 24 hours and an additional 12 hours. Nothing, so I call back and jump through hoops again to speak to a HUMAN BEING, after 1.5 hours I get a gentleman to promise a refund by NOON the following day. That day has come and gone, and I was on the phone today with sprint for 3 HOURS. Transferred 6 times, from Customer Service, to Inphonics, to New Customers, to Order Status, and no one coudl help. I finally requested a supervisor and was put on hold, and I waited for over an hour, and they just hung up. Sounds like no one wants to deal with me, or this situation! I cannot begin to explain the stress and anger I have brewing inside me at this time. I literally want to smash something. I reported them to the BBB and sent emails to ECARE and still nothing. I had to borrow money from a friend just so I could have a phone! Sprint if you are reading this, I would appreciate a response. I am going to file a lawsuit if I do not get my refund by August 1st 2007. No one should be promised things repeatedly and then get nothing in return. I never even received the phone or made one phone call, and I will never do business with sprint. Ever again, and my lifes goal is to make sure that others understand that they should avoid sprint as well!
    Roberto Sanchez

    ORDER TRACKING NUMBER ws-bbcc-115621715.
    Order Placed July 12th 2007 on the Website

    AS of today, JULY 27th 2007 I have not received a refund, nor any notification by email or phone stating when and if I will get it.

  26. Kurt Koller July 31st, 2007 2:59 pm

    My BLOG is rapidly becoming a Sprint Sucks blog since I signed up for EVDO about a month ago.

    It’s amazing actually.

  27. James Case September 11th, 2007 11:17 am

    Sprint

    First of I used to work for Sprint.

    They have outsourced most all of the work.

    Here is what they get… Giant call centers people cramed together with two weeks of training. Now the new person who is on the floor who taking a call can hold a sign up that says help me, and her super will come over if they have time. These places can hardly keep anyone for one they pay hardly anything. Second they are not employees they are contractors. With Sprint a contractor is a lower life form. From the massive layoffs to the Split of the company is racing as fast as it can to folding.

    You can get money back if you complain about notable to understand the person on the other end of the phone for customer support. Just for the month…

    Just another tad bit 9.95 a month is what Sprint charges employes for everything service wise PCS has to offer. Now you know how much profit they make per contract. Per month

    Enjoy oh by the way Sprint 4 years of HELL working for worthless ass company… Forced me to go to South America to train my replacement or i would get no severance……How many people have you screwed over today?

  28. Never again September 28th, 2007 11:31 am

    Does anyone ever get there deposit back? After having sprint for 6 yrs and problems from a broken roaming cell phone to other pains. Your sposed to get a discount for having sprint long distance on your home phone with sprint cell.B.S. I gave up after 6 yrs and got rid of sprint. Then more problems my missing deposit, we sent you a check and you never paid a deposit. After 1 month waiting for a returned phone call and not getting one. They got my deposit and I did put one down. (May be hurricane lost my deposit info in Gulfport , MS!) I received a collection bill. I tried to pay my bill online and on the phone. I Could NOT get the system to work, your number does not exist. The whole thing was a pain.

  29. Silas November 4th, 2007 9:39 am

    Sprint steals from its customers and commits fraud every single day. A class action suit is imminent. VIsit http://www.sprintblows.com for news, customer horror stories, and information about how you can help destroy Sprint Nextel.

  30. STEPHANE November 16th, 2007 8:40 am

    I wish i could cancel mine, i have called customer service many times and they want me to pay a 200 dollars fee to do so, as we have 3 phone that will be a fee of 600 dollars !!
    This is ridiculous, i have no reception at my house anymore, when i do get calls at the Office they get dropped withing minutes. My text messages download 50% of the times.
    I wish i knew a solutionm or something i could do to cancel my contract asap, if anyone has any tip on how to do so, for the Love of god let me know.

    Thanks.

    Stephane
    fiapman AT gmail.com

  31. JANE JACOB November 25th, 2007 9:02 pm

    AS AN EX-SPRINT EMPLOYEE I AM EMBARRASED TO STAY THAT I WAS BUT I LIKE MOST AMERICANS I NEEDED A JOB…THE PROBLEM AT SPRINT IS THAT THERE ARE FAR TOO MANY RULES, POLICIES, AND LACK OF COMMUNICATION BETWEEN THEIR MANY DEPARTMENTS…ONE MOMENT WE ARE EMPOWERED TO MAKE DECISIONS AND PLEASE DON’T HOLD YOU BREATH BECAUSE THE NEXT SECOND SOMEONE ELSE WILL OVERRIDE THAT RULE..THE NEXT ISSUE IS THAT THERE IS A GREAT LACK OF COMMUNICATION BETWEEN DEPARTMENTS FAR TOO MANY RULES FOR EACH DEPARTMENT AND TOO MUCH RED TAPE THAT NO ONE CAN BREAK…FOR EXAMPLE NEW PHONES AND NEW PLANS ARE DUE TO BE RELEASED..WELL WHAT DO YOU KNOW THE NEW INFORMATION IS RELEASED TO THE STORES AND THE STORES ARE TELLING THE CUSTOMERS WHAT TO ASK FOR AND WE IN CUSTOMER SERVICE HAVE NOT BEEN GIVEN THE INFORMATION, THEREFORE, CUSTOMERS ARE CALLING IN AND TELLING US ABOUT THE NEW PHONES AND PLANS AND CUSTOMER SERVICE HAS NOT BEEN TOLD. THERE IS A MAJOR LACK OF COMMUNICATION, OR TOO MUCH DARN COMUUNICATION THAT IS TRANSFERRED FROM TOO MANY DARN DEPARTMENTS BEFORE IT REACHES THE BOTTOM OF THE TOTEM POLE TO CUSTOMER SERVICE THAT IS THE REASON IF YOU SPEAK TO 10 DIFFERENT CUSTOMER SERVICE REPS YOU WILL GET 10 DIFFERENT ANSWERS BECAUSE MAYBE THE NEW INFORMATION HAS NOT GOTTON THROUGH THE GRAPE VINE TO ALL OF THE NATION AND WORLD WIDE LOCATIONS WHERE OUR CONCENTRATION CAMPS ARE LOCATED. WE ARE ALL FIGHTING A WAR BUT LOSING THE BATTLE…WE HAVE OVER 6,000 PLANS, HOW ON EARTH WILL CUSTOMER SERVICE BE FAMILIAR WITH ALL OF THESE PLAN TO BETTER EDUCATE CUSTOMERS OF WHAT MAY BE BEST FOR THEM? MANAGEMENT DO NOT HAVE A IDEA ABOUT THE THEIR CUSTOMERS FRUSTRATION LEVEL…ONE MONENT WE ARE TOLD THAT WE COULD EARLY QUALIFY A CUSTOMER FOR A FULL REBATE TO UPGRADE A PNONE…THAT CUSTOMER THEN TELLS HIS FRIEND THAT WE EARLY QUALIFIED HIM BUT BY THE TIME HIS FRIEND CALLS IN 24 HOURS LATER…WE CAN NO LONGER DO THAT …THE RULE HAS CHANGED….WE COULD NOT MANAGE SPRINT WITH ALL ITS ISSUES WE FURTHER COMPLICATED THE CRAP BY BUYING NEXTEL WHICH HAS ADDED TO OUR COMPLICATIONS…WE BOUGHT NEXTEL.. HOWEVER… ALL OF NEXTEL’S POLICIES, PROCEADURES AND THEIR BILLING PLATFORM IS NOW BEING TRANSFERRED TO SPRINT, IT IS AS THOUGH NEXTEL BOUGHT SPRINT. WE ARE NOW CONVERTING ALL SPRINTS PLANS TO NEXTEL’S BILLING SYSTEMS AND WHAT DO YOU KNOW THE CODES FOR OUR 6000 SPRINT PLANS HAVE NOW BEEN CONVERTED TO NEXTEL’S PLAN CODES AND WE AT SPRINT ARE NOT FAMILIAR WITH THEM, SO IF YOU ARE SUDDENLY BEING BILLED FOR A PLAN THAT WAS FREE ON THE SPRINT END OF OUR BUSINESS IT MAY BE THAT THERE IS NO NEXTEL CODE IN THE NEW BILLING PLATFORM TO MAKE THAT PLAN FREE….THEREFORE, THE FREEBEES PARTY IS OVER…AND NO ONE BOTHERED TO EDUCATED CUSTOMER SERVICE ON THE SPRINT END OF OUR BUSINESS ABOUT THE NEW NEXTEL’S CODES WE MUST NOW USE WHEN SETTING UP YOUR PLANS… THEREFRE… IF WE CANNOT FIND A SIMILAR CODE ANY CODE IS USED TO GET YOU OFF THE LINE AN YOU CAN CALL BACK WHEN YOU RECEIVE A HUGE BILL LATER…AND WE MUST STILL TRANSFER YOU TO NEXTEL IF YOU BOUGH A NEXTEL PHONE TO BE ACTIVATED….AND NEXTEL’S BILLING SYSTEM SUCKS…THING WE WERE ABLE TO ACCOMPLISH IN 5 MINUTES IN OUR SPRINT’S BILLING SYTEM IS NOW TAKING ALL OF 15 TO 30 MINUTES DEPENDING ON WHAT WE HAVE TO DO, AND AT TIMES UP TO AN HOUR….THEREFORE…WE HAVE TO PLACE OUR CUSTOMERS ON A VACATION LIKE HOLD AS WE TRY TO FIGURE OUT THE MADNESS. SPRINT BOUGHT NEXTEL BUT NEXTEL IS RULING THE SHOW…IT IS A CASE OF THE BLIND LEADING THE BLIND…AND ALL THIS AS WE ARE TOLD THAT WE MUST HADLE OUT CALLS WITHIN 6 MINUTES OR LESS, SO WHAT HAPPENS WHEN IT IS GETTING CLOSE TO 6 MINUTES AND YOUR PROBLEMS ARE TOO DEEP TO BE RESOLVED YOU WILL EITHER BE TRANSFERRED FROM ONE DEPARTMENT, OR (Oops) YOUR CALL WILL BE DROPPED…THEN YOU GET TO CALL BACK AND START THE PROCESS ALL OVER AGAIN WTH A NEW SPECIALIST WHO ALSO HAS 6 MINUTES TO RESOLVE YOUR ISSUES OR (OooP AGAIN)WE ARE TOLD TO RESOLVE ONLY THE PROBLEM YOU CALLED ABOUT EVEN IF WE ARE SEEING 10 OTHER MAJOR PROBLEMS ON YOU BILL THAT NEED TO BE CORRECT…IF WE WERE TO TAKE THE TIME TO RESOLVE THE OTHER 10 PROBLEMS WE WILL BE OUTSIDE OF THE 6 MINUTES HANDLE TIME FRAME AND WILL EVENTUALLY BE PLACED ON CORRECTIVE ACTION FO RNOT MEETING OUR HANDLE TIME GOAL …AND THAT IS THE FASTEST WAY TO LOSE YOUR JOB….BOTTOM LINE IS SPRINT’ MANAGEMENT DO NOT KNOW WHAT THE HELL THEY ARE DOING AND WE WORK IN A WORLD OF CONSTANT CHAOS DUE TO CONSTANT CHANGE …SO HOW ON EARTH ARE YOU TO HAVE A BETTER WIRELESS EXPERIENCE…ONLY BY TAKING YOUR BUSINESS TO CINGULAR OR VERIZON. AND IF YOU DECIDE TO CONTINUE TO USE SPRINT AS YOUR WIRELESS PROVIDER THEN SHUT UP AND EAT THE CRAP AND DON’T COMPLAIN….BECAUSE THE PROBLEMS AT SPRINT ARE TO LARGE AND TO COSTLY TO BE CORRECTED THAT IS WHY OUR CALLS CENTERS ARE CALLED… CONCERNTRATION CAMPS…BECAUSE SPRINT HAS JUST AS MANY PROBLEMS RETAINGING THEIR EMPLOYEES AS THEY HAVE RETAINING THEIR CUSTOMERS BECAUSE WE TOO ARE TREATED LIKE CRAP, THEREFORE, CUSTOMERS ARE BEING SCREWED IN THE SAME MANNER EMPLOYEES ARE BEING SCREWED..IT APPEARS SPRINT WANTS ITS EMPLOYEES TO PERFORM AT GIGABYTE SPEEDS, AND THAT CAUSES A MULTITUDE OF ERRORS… BUT GOD CREATED US HUMANS, THEREFORE, WE CAN ONLY WORK AT HUMANBYTE SPEEDS. I END BY SAYING I AM DEEPLY SORRY FOR EACH AND EVERY SPRINT CUSTOMER BUT THE GREEDY ONES ARE ALSO CAUSING THE HONEST ONES TO PAY A VERY HIGH PRICE…..PLEASE ACCEPT THE FACT THAT SPRINT HAS TOO MANY LAYERS OF MANAGEMENT EACH OVER RULING THE OTHER AND WITH ALL THE EDUCATIONAL QUALIFICATIONS THEY RUN ARROUND LIKE CHICKENS WITHOUT HEADS…THEY NEED TO GO BACK TO BASICS AND JUST USE COMMON SENSE….AND BY THE WAY MORE THATN HALF THE MANAGERS ON THE SPRINT SIDE ARE HAVING A GREAT DEAL OF DIFFICULTY UNDERSTANDING THE FUNCTIONALITY OF NEXTEL’S BILLING SYSTEM BECAUSE NEXTEL HAS EXPUNGED THE TERM “USER FRIENDLY’ FROM THEIR VOCABULARY…AND NEXTEL DON’T GIVE A DARN IF WE CANNOT UNDERSTAND THEIR BILLING PLATFORM…WE ARE EITHER GOING TO LEARN TO USE IT OR FIND EMPLOYMENT ELSEWHERE.

  32. JANE JACOB November 25th, 2007 9:15 pm

    I HOPE YOU PUBLISH THIS BECAUSE ONLY BY REVEALING THE TRUTH WILL THINGS EVER CHANGE FOR THE BETTER AT SPRINT…SPRINT MADE A HUGE MISTAKE BY BUYING NEXTEL BUT SPRINT WON’T ADMIT THAT FACT AND SPRINT IS KNOWN NEVER TO ADMIT TO IS ERRORS…I HOPE WHOM EVER IS SELECTED AS THE NEW CEO WOULD HAVE THE BALLS TO SELL NEXTEL, BUT IT WON’T HAPPEN, SO I WON’T HOLD MY BREATH BECAUSE I HAVE FOUND NEW LIFE AT CINGULAR.

  33. JANE JACOB November 25th, 2007 9:17 pm

    SPRINT WILL FALL JUST LIKE ENRON DID IF IT DOES NOT MAKE MAJOR MANAGERIAL CHANGES.

  34. JANE JACOB November 25th, 2007 9:20 pm

    Sprint will fall just like Enron if major changes are not made immediately.

  35. JANE JACOB November 25th, 2007 9:22 pm

    consumerism.com

  36. JANE JACOB November 25th, 2007 9:23 pm

    sprint sucks

  37. mayatetapatio May 7th, 2008 8:00 pm

    I am an employuee of teletech which is a contractor for Sprint, and it s true Sprint steals money in subtle ways, they have a system full of errors, they come to our countries and get people who can barely speak or understand English and pay high salaries (by our standards) but much lower than the salaries they pay for a rep agent back in the USA. We get paid aproximately $ US 3.5 an hour, which is considered a decent wage for Mexican standards.

    ON the other hand we get all these neurotic gringos who get amd for stupid things like having their frigging phone disconnected, can’t they walk 2 blocks and use a stupid coin or public phone? in a country where alwsuits are the rule, can’t they sue Sprint and get thousands of dollars for claims?

    People get mad and yell at us, insult us and say all kinds of names and cursing when they were promsied that they would wait for a payment but they got interrupted one day before they got their pay checks. Pay your bills on time and you won’t have to waste your time, also gringos want everything right away, we as reps are FORCED to say bunch of BS before we end the call like “Thank you for your business with Sprint, have a nice day”..etc but customers hung up before we are finished. they are always in a rush, hasty, running, on the go! they even talk to custoemr service when they are driving! can you believe that? instead of waiting til they get home, sit down get some coffee and dial Sprint customer care service and be ready for a 30 min conference the way business should be done, calm ,deep and slowly…

    Hellooo.. the charge are for services already RENDERED,. by the time they got the bill they have used the service, even when Sprint charges a month in advance by the time they got the bill and the due date the customer has already used the services he is being asked to pay for, and we in Mexico we just don’t understand how gringos are so demanding, neurotic and have so low frustration tolerance, here in my country if you don’t pay the phone bill on the due date you get cut off period.. not arguing, yelling, threatening, insulting or begging, crying will cghange the fact, you can tell the Mexuican phone company either wireless or landline that you have a sick baby at home, that you need your phone service and you get nothing! you pay or you pay they don’t give a damn if you are dying of cancer or if you depend on your phone for your business, pay or else… and gringos are a bunchh of disrespectful, racist people, sometiems tehy say” I don’t understand you… anI get someone who speaks real English?” I am sure if I told them (unfortunately I can’t) Mother fc..r, son of a b… shitty etc etc they would understand me perfectly or if I told them that they would get a free month of service they would understand my “foreign accent” bunch or racist, lazy people “can you call me back?”

    Arrogant people who say i want to speak to soemone in America” when we tell t hem they are talking to someone in America and hen we telll them we are in Mexico or Costa Rica they say “that is not America” they just show their ignorance, America is the whole frigging continent from Alaska aND GREENLAND TO THE PATAGONIA AND tIERRA DEL fUEGO, THAT IS aMERICA, AND mEXICANS ARE aMERICANS BECAUSE WE ARE NOT eUROPEANS OR aFRICANS OR aSIANS, WE LIVE IN aMERICA AND ALSO IN nORTH aMERICA REMEMBER NAFTA???(nORTH aMERICA fREE tRADE aGREEMENT?) Canada, the United States and Mexico are part of North America.

    We know in Mexico that for things like customer care we must wait up to 30 minutes or more to get soemthing done, if we go to a bank we might spend up to 2 hours on line.Also something really stupiod is to have Internet on the phone, or Tv who wants to use Internet or check their mail in a tiny scren of a phone anyway? if you had a real computer screen at home or a laptop? it is really stupid, and people always trying to get better phones, if their 6 year old phone works fine why change it?
    Gringos are used to get free things all the time, free phones , free services, credits. Gringos they mad when we tell them that they will get their phone back on service anytime between 15 minutes to 4 hours after they made their payment that was PAST DUE, they want their service right away, instantly.. Americans (as gringosname themselves) have no tolerance for frustration, life sucks and they are not used to suffering or to be patient. Other gringos (Americnas) don’t speak English clearly, they mumble words, or are eating while talking to us, how come when a NATIVE ENGLISH SPEAKER talks to me clarly with perfect diction I ALWAYS understand him or her? but when some US people kind of whisper, or speak in a hurry and not using proper grammar get mad if FOREIGNERS don’t understand them?

  38. Danny K May 20th, 2008 12:07 pm

    I am also an employee for a contractor of sprint. i work for customer care. everyone is right… sprint does suck. big time. i wish i never got the job in the first place. i just got done with the training class and let me just say that training even sucks. they don’t take the time to actually teach us the stuff. they just move on from one subject to another quickly. we get very little practice with the system. they tell u an enormous amount of info and expect you to get it all in your head in one day. the next day we move on to a whole new different subject without reviewing wat we did the day before. its really all confusing and we do go through tests but the test is somehting a five yr old can complete.
    but yea i just got done with training and when i got onto the phones to take the calls i had no f**king idea wat i was doing. all i know how to do basic things like program phones, take payments, add plans, etc. my first call was a guy who wanted to know why he cant get online to sprint.com and retrieve his pics from his picture mail account(we never went thru anything like that in training). i had told him to hold on while i look up some info on the computer. i couldnt find anything so i told him to hold on again while i get some help and he got mad and started to cuss. i raise my hand an help finally came 10 min later. i guess the guy couldnt access his account because he lost his password or something. i told the guy that and he said thats impossible and started on with the cussing. i then had to transfer him over to another department (guy who wuz helping me told me to do so). i later found out if you forgot password for sprint.com all u have to do is go to where it says forgot username and password.
    but yea so the first day of taking calls didnt go so well. i got really frustrated at be yell at a lot. i wish i can help customers out but i cant cuz i didnt get good training and don’t know wat the f**k i’m doing. i try to get help but takes a long time cuz everyone else dont know wat they doing and need help.
    if they have billing issues i wish i could just give them the credit but i cant cuz sprint a biatch and is greedy. when something happens they only look out for themselves.
    when i talk wit someone i feel their frustration. i want to help them out but there are some things we are allowed to do and some things we cant. so yea i am forced to lie to them. man i’m going job hunting again. it was a bad idea to work for this call center in the first place. i feel sorry for all sprint customers out there. after spending so much time on the phone and being transferred so many times i know how frustrating it is. sprint sucks period. i’m gonna quit this biitch.

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