SprintPCS is running a special until 1/31/04: new signups will receive unlimited nighttime calls starting at 7 p.m. My unlimited nighttime calls start at 9 p.m. As I grow older, I don’t like to wait until 9 p.m. to make long distance calls.
I called SprintPCS today, waited on hold for 15 minutes and finally spoke to a young lady by the name of Anachungaquita. I told this lady that I’ve been a SprintPCS customer for two years and I wanted my unlimited nighttime calls to start at 7 p.m. Without hesitation, Anachungaquita told me “No problem sir, we can definitely do that for you.” I was relieved because I thought I was going to have to fight. I already felt bad because I was almost rude to Anachungaquita with my request…
“For an additional $5 a month” she adds. I went off. I told her that new signups get the extra two hours for free but I would have to pay extra?!? She concurred. I told her “Then I’m going to switch my provider!” — customer service at its finest: “OK, well then thank you for calling SprintPCS.” and she hung up on me!
Update: I’ve long since left Sprint and have been a really happy customer of AT&T. There are some Great Deals on AT&T Family Plans with Free Shipping at LetsTalk.com