Thundercloud Subs and Stormy Customer Service

So you know that rule about receiving bad service? If you have good service you tell one person, but if you have bad service you tell six. Well, I’m going to tell everyone who reads our website (and I’m pretty sure it’s a lot more than six) that I had bad service at Thundercloud Subs. I got home from work tonight and Josh had printed out a flyer from their website that someone had sent him via email today. Apparently they’re running a 30th Anniversary sale and everyday for a month they have a sandwich on special. Today’s sandwich was Roast Beef and Avocado for $2.99. Regular price is $5.19. The “special” is supposed to be the price the sandwich was when they first opened thirty years ago. Now those of you that know me know how I love a good sale, deal or coupon so it didn’t take much to convince me that we should get dinner from Thundercloud. A side note to this is that Josh was the one to suggest we get dinner from there. He doesn’t ordinarily like Thundercloud (ask him about it), but I do. Since I rarely dine out without Josh (eating at El Arroyo doesn’t count) I thought this would be a great opportunity to reintroduce Thundercloud to him.

I arrived at the store and walked in with a family of four. They politely motioned for me to go in front of them and when I told the clerk I’d like the special she quickly responded, “Oh. Didn’t you see the sign on the door? We’re out of the special.”

Since the door was held open for me I did not see the sign so I stepped aside to call Josh for his alternative choice. I got back in line as the family of four was finishing their order just in time to hear the employee making the sandwiches tell the employee at the register, “Don’t sell anymore avocado. We’re out of it.”

Shoot. Strike two. The sandwich I always get is the Veggie Delite…it comes with avocado. That’s okay. I’m willing to try something new so I make a choice for Josh and a new one for myself. I get back up to the counter and ask the employee if they will substitute something comparable for the price of the special. Before I could finish my sentence she blurted out, “No. It’s only while supplies last.”

I debate a moment and realize I don’t really feel like ordering two meals full price…that whole bate-and-switch thing came to mind. Get them in the door for a special and then tell them you’re out of it, but you have something else that’s more expensive available.

I step back again, look over my flyer and realize nowhere on it does it say “only while supplies last.” I walk back to the counter and say to the employee, “I’m sorry. I don’t see anywhere on here where it says only while supplies last.”

She halfway rolls her eyes and says, “It says it on the door. It’s not my rule. That’s just how it is.”

I tell her, “I understand that, but since I drove all the way here only to be disappointed could they not make one exception by substituting one sandwich?”

Again she shook her head and made more excuses of how she just works there and she has no clout and it’s her manager’s rules, blah, blah, blah. I interrupted her and said, “Since they are his rules may I speak with your manager?” “He’s not here.” “May I speak with the manager on duty?”

Again rolling her eyes she took out a piece of paper and proceeded to write down a phone number. “There isn’t one here, but you can call the corporate office and they will take care of it.”

I took the paper, walked outside to check the sign on the door and called the number. By-the-way, nowhere on the door was there a sign that said “only while supplies last.” The office was closed for the day so I left a message. I told them I work in the food industry and know what good customer service is and didn’t feel the situation was handled well. I also told them I thought their advertisement wasn’t very good/misleading. I then told them that if someone would like to resolve the situation they could call me at my daytime number. I hope someone does call because I’d like to hear their reaction when I answer the phone, “El Arroyo Catering.” It’s not that I wasn’t willing to pay an extra $3.00 for a sandwich, or that I had a huge problem with having to change my selection, it was the way I was treated and the unwillingness to satisfy my needs. So I’ll wait to see if I receive a phone call from the main office tomorrow. I know if it was my boss who received the phone call he would make every effort to satisfy the customer and rectify the situation. We’ll see if Thundercloud has the same perspective.

Half of a caterpillar

Last night I went to the grocery store to buy ingredients for my Arrabiata Alfredo Pie. I picked up a jar of pepperoncinis as I figured they’d go great with the pasta pie. I love pepperoncinis – always have, always will. They make for great pickle spit.

I was instantly reminded of a time when my next door neighbor ordered Papa John’s pizza one afternoon. When you order pizza from Papa John’s, you receive two pepperoncini peppers. I had a great next door neighbor when I was a living in my one bedroom bachelor pad back at the Bristol Method. Her name was Christy and we became really good friends.

Christy called me one afternoon and asked if I wanted to go in on a pizza order from Papa John’s. I said “thanks but no thanks, I just ate lunch.”

The next thing I remember was a scream from next door. Then the phone rang. Christy was still screaming on the phone… “Josh, help… come over, quick!” I thought she’d seen a ghost, cut off her finger or found Bob Saget in her bathroom.

Being the good neighbor that I was, I quickly ran next door and barged through the front door, ready to battle Bob Saget. I heard Christy coughing in the bathroom. I saw an open box of pizza on the living room floor. I ran to the bathroom to find my neighbor in a fit of laughter and tears.

She told me to go into the living room and look inside the pizza box. I opened said box and looked for Bob Saget. He wasn’t there. Christy came into the room and held in front of me a bitten into pepperoncini pepper.

There it was, what Christy had freaked out about – a half eaten caterpillar. My neighbor ate half of a caterpillar! After I was done laughing, I called Papa John’s on her behalf and made a formal complaint. Christy received a free large supreme pizza voucher.

Arrabiata Alfredo Pie

Last night I felt the need to cook comfort food. I threw a twist on classic fettucini alfredo.

    Arrabiata Alfredo Pie

    1 part butter
    3 parts heavy cream

    Melt butter in pot, add cream, bring to a boil and reduce heat.

    Few cloves garlic, crushed & chopped
    Fistfull of fresh basil, chiffonade
    Mushrooms, sliced
    Prosciutto, slided
    Mozzerella & Provalone cheese, grated
    Parmesan cheese
    Crushed red pepper
    1 egg, beaten

    Cook fettuccini, drain and cool.
    Add all of your extras into pot with pasta. Stir in sauce. Add Parmesan cheese to the point where it seems just like Alfredo. Throw in a few fist fulls of mozzerella and provalone (these are all exact measurements, by the way).

    Put ingredients in a buttered baking dish and cook at 400 degrees for 20-30 minutes.

    Cut and serve like a pie. If you really want to make it healthy, drizzle some additional alfredo sauce over the top. Clos du Bois is a great wine accompaniment.

Gooey, creamy, cheesy, tasty, artery-clogging Italian comfort food.

Arrabiata Alfredo Pie

Giss\’s, Quail and friends

Elise and I went to Giss’s Cafe for dinner on Friday night. We had read a good review by Dale Rice and wanted to support a neighborhood restaurant. We met the owner, he asked us how our dinner was and we didn’t have the heart to say “Ehhhh…”

I had the fried catfish and Elise had the chicken pot pie. The service was great and since Giss’s Cafe is in the process of getting their liquor license, Elise was treated to a free glass of wine (if you don’t have a license, you can serve booze for free!). My catfish was okay. I’m used Friday night catfish fries at Crossroads Tavern back home. Elise’s pot pie was very bland.

After dinner we drove over to Hollywood Video and picked up “Closer” and “The Incredibles”. Both were awesome movies.

Elise and I worked in the yard Saturday morning before Elise had to go to work. Shortly before returning from work, I prepped stuffed quail for our dinner.

Prepping stuffed quail

    Smoked Stuffed Texas Quail with an Ancho Ginger Honey Sauce on top of Texas Wild Rice and Pumpkin Seeds

    Stuff quail with venison and pork sausage and cilantro, wrap quail in two strips of bacon.
    Smoke quail on grill until internal temperature is 170 degrees.

    Sautee onions, carrots and garlic until carmelized.
    Add 1.5 C. veal stock (my new best friend)
    Soy sauce
    Add reconstitituted ancho, sandia and chipotle peppers
    Blend in blender or use boat motor
    Add honey to desired sweetness

    Smoked Stuffed Texas Quail

Elise and I went to meet Adrian and Holly at the Lucky Lounge for a couple drinks.

After deciding we didn’t want to spend too much money and yell over one another, we drove out to Kirk and Lanessa’s where we raised hell and had a shocking good time.

The change in time made for Elise and I getting home at almost 4 a.m. Elise had to work today so I slept in and mowed the yard.

Another fun weekend that blew by too quickly.


I think I might have switched this morning (if you don’t know me and stumbled across this website, you might be looking for this).

I’m browsing while importing a 10 MB file into iMovie and listening to my music in iTunes. Open I have Photoshop, Illustrator, Quicktime, Mail, iChat, Word, iMovie, iTunes and iTunes Catalog. If I was using the Windows box with the same programs running in the office, the smoke alarm would probably have the fire department over here.

Before deciding where we were going for dinner this evening Elise was composing an e-mail.

I said “Elise, let’s go, I’m hungry.”

She tried to save her e-mail as a draft. She got the blue screen of death. I just bought this nice laptop for Elise for Christmas and replaced common Microsoft software with Firefox, Thunderbird and Open Office…

I said: “If you want, I can buy another Mac… for you…”

I\’ll drive on over, with my comb-over

I cannot get “I Walked with a Zombie” out of my head. I can’t get a few other songs out of my head either but I’ve been told I’m not a liberty to discuss.

Work was horrible today. I spent the first seven hours on payroll and AR. Usually Friday’s aren’t too bad. Elise e-mailed me a simple message midday to tell me she loved me and I didn’t have time to write back to at least say ‘ditto’. I finally got around to returning her e-mail at 2 a.m. this morning.